Total Telecom Customer Experience Summit: Momac self-service presentation
Total Telecom Customer Experience Summit: Momac CMO Olivier Milcent to present Giving the Customers What They Want – the benefits of self-service portals
London – October 2, 2012 – At this year’s Total Telecom Customer Experience Summit, Momac’s Chief Marketing Officer Olivier Milcent will outline why consumers are increasingly demanding an on-device self-care channel, and how self-care can benefit operators. In his presentation, Milcent will also discuss the challenges operators face in providing self-services that meet user expectations as well as creating mobile interfaces both user friendly and efficient.
The Total Telecom Customer Experience Summit revolves around customer experience management in telecoms, including real-time data, analytics, call centers, billing strategies and more.
Momac’s presentation is the 14 November at 2:40pm at The Lancaster in London. For more information, visit the event website here.
To learn more about Momac’s offerings, visit www.momac.net.